Complaint Handler

Posted on 08 Nov 2019
  • To be advised 
  • Permanent, Full Time
  • Douglas
  • Closing in 46 days
  • Search and Select Recruitment Agency
    1 Upper Church Street
    IM1 1EE

Our Life Assurance Client seeks a Complaint Handler to join their team. Key Responsibilities: To interpret customer needs, assesses requirements and identifies solutions for standard and non-standard complaints - identifies areas of disagreement and brings resolution seeking to integrate the needs of all concerned, To manage standard and non-standard complaints addressed to the Press, Regulator, Ombudsman, Legal, Data Protection, mis-sale, and Executive Committee. Strengthening and developing relationships with all parties through well planned, regular contact and consistent delivery. To explain difficult issues, in plain English, both in writing and verbally, with all internal and external and customers across all levels and works to establish consensus, Manages own time to meet agreed targets; develops plans for short-term work activities, Will be responsible for making decisions within guidelines and policies that impact a range of standard and non-standard customer, operational, project or service objectives, Proactively solves non-standard problems; takes a new perspective on existing solutions and considers the impact of each. Key Skills & Experience: 5 GCSEs Grade B or above to include Maths and English and/or NVQ Level 1 or equivalent, CF1 or CIA qualifications and educated to degree level or has equivalent experience would be advantageous. For a full Job description please visit our website at If you have the required skills please send your CV to the team today at quoting reference number: 8807.

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If you have any questions about this job, or wish to apply, please contact Search and Select Recruitment Agency directly with the details below:

Call 678144
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