Customer Experience Advisor

Posted on 10 Sep 2019
  • Permanent, Full Time
  • Douglas
  • Closing in 13 days
  • Search and Select Recruitment Agency
    1 Upper Church Street
    IM1 1EE

Our Client seeks a Customer Experience Advisor to join their team. Key Duties: Handle all contacts across voice, email, web chat, SMS, social media and white mail as directed by the Team Manager. Plus, additional channels if they become available, Handle non-contact tasks that arise from customer contact as directed by their Team Manager, Take ownership of customer feedback and see through to resolution or escalate as appropriate, Consistently strive for customer journeys that are as short and as effective as possible, Demonstrably and positively participate in company-wide management projects, initiatives and meetings as directed by the Team Manager. Skills & Experience: Must have a passion for first contact resolution. A constant desire to delight customers, solve problems and look for opportunities to impress, Fantastic verbal and written communication skills using phone, face-to-face, chat and social media channels, Great at building rapport with everyone you come into contact with, Some experience of a similar customer facing role to a high standard with references, Good administration skills, Experience of working in an environment where being punctual is crucial. For a full Job description please visit our website at If you have the required skills please send your CV to the team today at quoting reference number: 8605.

Apply today

If you have any questions about this job, or wish to apply, please contact Search and Select Recruitment Agency directly with the details below:

Call 678144
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