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Complaint Management Consultant
- Permanent, Full Time
- Closing in 15 days
- Standard Bank Isle of Man
Apply via: https://smrtr.io/BbGH3
To resolve CHNW SA customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes.
Adhere to control structures to manage risk when dealing with customers via any channel (e.g. telephonically or in writing).
Adhere to governance procedures when committing the bank to a resolution or outcome that has monetary value or a high risk exposure component.
Ensure accuracy of information when resolving and capturing complaints. Stay abreast of internal communications
Identify trends and service breakdowns and highlights the discrepancies to relevant business areas (e.g., Product).
Resolve escalated complaints received through any channel according to laid-down standards
