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Technical Consultant - 3rd Line
- Permanent, Full Time
- Closing in 53 days
- Argon Business Systems Limited
To Apply for the Role, please follow the following link -
https://apogeecorp.ciphr-irecruit.com/applicants/vacancy/840/Technical-Consultant---3rd-Line
As a 3rd Line Support Technician, you are a senior escalation point within Apogee’s support model. You will handle the most complex incidents that cannot be resolved by 1st or 2nd line teams, while also taking ownership of infrastructure stability, technical improvements, and project delivery.
You will work independently and collaboratively on infrastructure changes, new deployments, and onboarding new customers. You will also play a key role in setting standards, improving documentation, and feeding knowledge back into the wider support teams.
This role suits someone who enjoys depth, responsibility, and working at enterprise scale.
What you will be doing
Acting as a final escalation point for complex technical issues
Maintaining and improving customer IT infrastructure, including patching and upgrades
Designing, implementing, and supporting technical solutions across server, cloud, and network environments
Contributing to infrastructure change, system improvements, and new deployments
Supporting client onboarding and producing high-quality technical documentation
Providing guidance and technical direction to 1st and 2nd line teams
Working within change control and service management processes
Supporting customers professionally via phone, email, and self-service portals
Participating in an on-call rota (up to one week in every four)
Continuing technical development through training and certifications
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week
SKILLS AND EXPERIENCE REQUIRED
You will be a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working in enterprise or public sector environments.
Essential technical experience includes:
Strong hands-on experience with Microsoft 365 and Azure
Strong experience in SCCM System Center Configuration Manager (SCCM)
Proven ability to implement and manage Microsoft Entra, Intune, Autopilot, and Defender
Strong working knowledge of Windows Server environments (2016+), including AD, Group Policy, DNS, DHCP, and RDS
Experience maintaining Hybrid Active Directory environments
Experience with virtualisation platforms such as Hyper-V or VMware
Strong understanding of networking fundamentals, including VLANs, routing, firewalls, and WiFi
Experience working as a 3rd line escalation point within a tiered support model
Strong awareness of IT security best practice
We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.
