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Account Director

Posted on 31 Jul 2020
  • To be advised 
  • Permanent, Full Time
  • Closing in 12 days
  • Search and Select Recruitment Agency
    1 Upper Church St
    IM1 1EE

Our client looks for an Account Director Job Purpose. To Account Manage allocated accounts as a key point of contact for customers. To protect the existing revenue base from competition & grow new revenue by upselling & cross selling solutions. To proactively prospect for new business into the market by phone, email, cold calling, direct customer visits & event attendance. To work with others in order to develop solutions from the product portfolio to meet & exceed customer needs. To retain & grow revenues in line with Annual Targets. MAIN DUTIES & RESPONSIBILITIES Account Management / Sales. Reporting to the Head of Sales you will be responsible for identifying, developing & implementing new business opportunities & solutions which take advantage of the ICT infrastructure. You will seek to expand & add value to the business by leveraging the company’s recent investments, to deliver services up the value chain in the markets. You will be expected to attend business reviews & monthly operating reviews from time to time. You will be expected to stand in for the Head of Sales in their absence if required. Always put the customer first & provide excellent customer service to ensure that long term trusted relationships are fostered & maintained with our business customers. Attain a good understanding of the products & services sold by the Business Sales team. Introduce new products & services to a targeted base when released by the Product Team & in conjunction with the Marketing teams launch plan to maximise uptake. Provide clear, concise & accurate customer information on all internal order forms through to the Business Provisioning to ensure timely completion of all business orders. Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes & procedures. To be flexible with regard to working hours & to take part in business customer entertainment when asked. Pre-Sales. Qualify any opportunities that require the assistance of the Professional Services team & then follow the request for consultancy process to engage that team. Own the bid process & proposal creation in conjunction with the relevant wider business functions & in line with the business's governance Financials. Ensure that any solutions sold, fit with the pricing structures or go through the bid review process. Where payment milestones are included in a project, ensure these are processed by the Finance Team on time & invoiced accordingly by the Finance Team. Potential risks to milestone payments to be communicated accordingly. Customer Satisfaction. Communicate clearly to customers the service deliverables, delivery plan & ongoing progress (via the Service Delivery team).Work with all internal teams to ensure customer satisfaction levels are exceeded. Sales Reporting Accurately complete monthly KPI packs including but not limited to: Sales forecasts & pipeline cover. Gap analysis & initiatives. Raise material challenges & risks early. Ensure a competent knowledge on our financial KPIs. Competitor information & analysis Sales Administration. Ensure that customer proposals are clear, concise, accurate & professionally presented & signed off. If you have the required skills please apply online at quoting reference number: 9446.

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If you have any questions about this job, or wish to apply, please contact Search and Select Recruitment Agency directly with the details below:

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