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Customer Support Agent

Posted on 23 Jun 2022
  • Good rates of pay 
  • Permanent, Full Time
  • Closing in 30 days
  • HubPeople Limited

HubPeople is a technology company that provides a white-label online platform for a wide range of adult and mainstream dating brands.

We are looking for a Customer Support Agent to work our 2pm - 10pm shift (based over 5 days per week including 1 weekend day). Starting salary is ??21,370, plus other great benefits.

Your role as a Customer Support Agent is to ensure that we offer great 24/7 customer service to a global customer base. We have two shift that we are recruiting for which are:

Responsibilities:
Provision of online and telephone support to our online dating customers around the world.
Obtains customer information by answering telephone calls and online chats to handle enquiries and verify information.
Educate users by explaining procedures, answering questions, and providing information.
First point of assistance for any technical issues raised by our customers.
Assist with financial queries for members wanting to upgrade.
Maintain and improve quality results by performing to a range of key set metrics and standards, and work proactively to improve procedures.
Update knowledge by studying new product descriptions and participating in educational opportunities.
Accomplishes sales and organisation mission by completing related results.
Meeting any goals set by Supervisors or Manager to resolve quota of customer issues.
Carry out all responsibilities in line with relevant company and data protection guidelines to ensure the best possible service for customers.

Required Skills:
Proven customer service experience in a fast-paced call centre environment or similar.
Strong phone contact handling skills and active listening skill.
A -C in GCSE English and Maths (or equivalent).
Ability to multitask, prioritise, and manage time effectively.
Excellent communication skills.
A patient and positive attitude.

To apply for this role please send a CV and covering letter to hr@thehubpeople.com .

If you have not heard from us within 6 weeks please assume your application has been unsuccessful.

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