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Customer Support and Moderation Agent
- Good rates of pay
- Permanent, Full Time
- Closing in 31 days
- HubPeople Limited
HubPeople is a technology company that provides a white-label online platform for a wide range of adult and mainstream dating brands.
We are looking for three Customer Support & Moderation Agents to work our various shift patterns which are currently:
Nights (starting salary ??23,620) + benefits.
10pm - 6am (four nights on and 3 nights off each week).
Midnight - 8am (four nights on and 3 nights off each week)
Twilight (starting salary ??21,370) + benefits.
2pm - 10pm (based over 5 days per week including 1 weekend day).
Your role as a Customer Support & Moderation Agent is to ensure that we offer great 24/7 customer service to a global customer base. We have three shifts that we are recruiting for which are:
Performing moderation of submitted user content to determine suitability and commerciality, in accordance with site terms and conditions. This content includes:
Profile headers and descriptions.
Media (photos and videos).
Comments on other member posts.
Provision of online and telephone support to our online dating customers around the world.
Obtains customer information by answering telephone calls and online chats to handle enquiries and verify information.
Educate users by explaining procedures, answering questions, and providing information.
First point of assistance for any technical issues raised by our customers
Assist with financial queries for members wanting to upgrade.
Maintain and improve quality results by performing to a range of key set metrics and standards, and work proactively to improve procedures.
Update knowledge by studying new product descriptions and participating in educational opportunities.
Accomplishes sales and organisation mission by completing related results.
Meeting any goals set by Supervisors or Manager to resolve quota of customer issues
Carry out all responsibilities in line with relevant company and data protection guidelines to ensure the best possible service for customers.
Proven customer service experience in a fast-paced call centre environment or similar.
Great attention to detail.
Strong phone contact handling skills and active listening skill.
A grade C in GCSE English and Maths or equivalent.
Ability to multitask, prioritise, and manage time effectively.
Excellent communication skills.
A patient and positive attitude.
To apply for this role please send a CV and covering letter to email@example.com stating which shift pattern you are applying for.
If you have not heard from us within 6 weeks please assume your application has been unsuccessful.