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Client Site Engineer
- To be advised
- Permanent, Full Time
- Closing in 33 days
- Search and Select Recruitment Agency
Our client seeks a Client Site Support Engineer to join their team. Role Profile: You will provide dedicated IT Desktop support directly to users at a key customer's office location. Reporting to the Team Leader, you will ensure the smooth operation of IT systems and infrastructure at this customer site. Key Responsibilities: Providing day to day local and remote desktop support, addressing inbound calls, maintaining the helpdesk system and answering user questions. Responding to tickets in a timely manner and respecting SLAs. Ensuring tickets are logged correctly and contain the relevant information at the appropriate level of detail. Addressing hardware, software, and network issues promptly. Installing, configuring, and maintaining IT equipment and peripherals. Collaborating with the customer's IT team to escalate and resolve complex issues. Maintaining documentation and internal knowledge base. Monitoring network performance and security, addressing vulnerabilities as needed. Delivering exceptional customer service and maintaining positive client relationships. Adhering to company and customer IT security policies and procedures to protect data and systems. Assist in maintaining compliance with industry standards and regulations. Key Skills and Experience: Recognised IT qualification (Bachelor's Degree / National Diploma in Computing). At least 1-2 years of experience in a similar IT support role. Strong technical knowledge of hardware, software, and networking components. Proficiency in troubleshooting and problem solving within Windows environments. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Professional industry certifications (Microsoft, Cisco, Juniper) are a plus. Able to manage and prioritise workload effectively. Technical Knowledge: Hardware troubleshooting and repairs. Operating systems (Windows). Experience in Active Directory, Windows Server, Group Policies, DNS and DHCP. Basic network configuration and troubleshooting. Software installation and maintenance. Security best practices. Experience in cloud environments such as Microsoft Azure, Microsoft 365 and SharePoint. Familiarity with ticketing systems for efficient incident management
If you have the required skills please apply online at searchandselect.com quoting reference number: 15726
