MVNO & Carrier - Service and Account Manager

Our client seeks an MVNO & Carrier - Service and Account Manager to join their Wholesale Department. The purpose of this position is to drive wholesale revenues primarily via MVNO, broadband, ethernet & IP sales to both domestic and international carriers. This is a key role, with high expectations to deliver growth revenue in a competitive, ever-changing market. Key Responsibilities: Reporting to the Wholesale Director, you will be responsible for identifying and developing new business opportunities and solutions. Responsible for all aspects of account and service management for your allocated customers. Always put the customer first and provide excellent customer service to ensure that long term trusted relationships are fostered and maintained with business customers. You will seek to expand and add value to the business by leveraging recent investments, to deliver services up the value chain in the markets. Prepare and run business and operating reviews from time to time. Create comprehensive new customer engagement and development plans. Attain a good understanding of the products and services sold by the Wholesale Team. To be flexible regarding working hours and to take part in business customer entertainment when asked. You will be expected to attend and identify opportunities via networking, events, and using marketing tools. Qualify any opportunities that require the assistance of other teams or departments and then drive internal engagement. Accurately complete monthly KPI packs including sales forecasts, pipeline cover, gap analysis and initiatives. Communicate clearly to customers the service deliverables, delivery plan and ongoing progress. Ensure that customer proposals are clear, concise, accurate and professionally presented and signed off. Bi-annual key Account reviews are presented and stored. Training will be managed through personalised development & succession plans. Key Skills & Experience: Experienced and successful sales and service management professional with at least five years' experience. Technical and commercial experience of telecoms wholesale solutions and propositions in conjunction with being knowledgeable of wider ICT technology and solutions. Experience at C Level engagement. Create and manage Account Development Plans (ADPs). A high level of sales ability with a strong desire to hit and exceed targets General product and project management skillsFlexibility with regards to hours of work Excellent written and oral communication skills. Strong project management skills. Strong analytical and decision-making skills. Self-motivated with the ability to lead, encourage and manage individuals and teams. Strong relationship and networking skills. Current & valid driving licence.
If you have the required skills please apply online at searchandselect.com quoting reference number: 15874.