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Client Service Officer
- To be advised
- Permanent, Full Time
- Closing in 12 days
- Nedbank Private Wealth
The role holder will be responsible for the delivery of excellent quality client service through direct interaction with clients via phone call, email or in person, ensuring our service standards are met at all times. Client service excellence is delivered to internal and external clients and follows all the relevant policies in place, always displaying our culture and values.
Responsibilities & Duties:
Act as front line for all client enquiries and queries.
Undertake a variety of banking administrative task.
Provide unregulated business support for the wider Private Banking Team across all jurisdictions.
Ensure that all client interaction is recorded in the appropriate digital systems. i.e. CRM.
Manage security call backs in accordance with bank policy as required.
Escalate all errors/expressions of dissatisfaction/complaints in line with regulatory and bank procedures.
Apply sound business judgement to identify and escalate any unusual or suspicious activities to senior. management or the MLRO/Deputy MLRO as required and in accordance with bank policy.
Drive towards the successful completion of annual goals, within specified time frames.
Ensure that all company policies and procedures are followed i.e. vulnerable client.
Maintain awareness of any changes or updates to policies, procedures and processes from across the business.
This role operates on a shift pattern rotation (8am-4pm, 9am-5pm & 12pm-8pm, Monday-Friday). Enrolment onto the shift roster will commence after 6 months within role, 9am-5pm will be the core working hours during the first 6 month period.
Apply via our careers portal: http://nedbank.peoplehr.net/Pages/JobBoard/Opening.aspx?v=6e40ad29-ac9e-4bde-ad75-8a0563cf9b7f
