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Member Support Adviser
- To be advised
- Permanent, Full Time
- Closing in 52 days
- Search and Select Recruitment Agency
Our client is seeking a Member Support Adviser to join their team. Key Responsibilities: Work alongside other team members responding to customer problems, enquiries and complaints via live chat, email, and phone. Handle problems, enquiries & complaints, provide appropriate solutions and alternatives within the time limits and to a full resolution. Fully investigate all enquiries, complaints, and problems before resolution. Ensure high customer service standards are maintained. Work with other areas to stay updated on product knowledge. To ensure that internal procedures are followed when dealing all problems, enquiries, and complaints both internal and external. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Key Skills & Experience: Must be prepared to work flexible hours, including evenings, weekends, and bank holidays on a rota basis with other members of the team. Shifts range from 08.00am to 23.00pm on a 7 hours per day basis. KYC experience essential. Live chat experience preferred. The ability to turn around a negative customer experience into a positive conversation. Gaming industry experience a desirable advantage. Previous office experience. Ability to multi-task, prioritise and manage time effectively. Great attention to detail. Works well under pressure. Strong phone contact handling skills and active listening. Good IT competencies, computer literate with high competency in Excel. The ability to work as part of a team with the confidence to work independently.
If you have the required skills please apply online at searchandselect.com quoting reference number: 15906.
