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Senior Client Service Executive
- Dependent on qualifications and experience
- Permanent, Full Time
- Closing in 7 days
- Barclays Bank PLC
Join us as a Senior Client Service Executive at Barclays, to provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
To be successful as a Senior Client Service Executive, you should have:
Strong awareness of risk and control to support the completion of high-value transaction approvals, payment investigations and complaints where risk issues arise.
Support leadership with the delivery of service levels, change implementation, driving a culture of continuous improvement whilst supporting colleagues with complex issues and escalations.
Support embedment and upskilling of newly recruited colleagues and identify opportunities to become multi-skilled in role to support the delivery of a consistently excellent service across all channels of engagement.
Some other highly valued skills may include:
Experience leading or holding a senior role within a service centre environment.
Experience in wealth management/private banking sector dealing with high-net-worth clients.
Awareness of Consumer Duty framework including identification and management of vulnerable clients.
To apply visit: https://barclays.wd3.myworkdayjobs.com/External_Career_Site_Barclays/job/Isle-of-Man-Eagle-Court/Senior-Client-Service-Executive_JR-0000046486-1
