Accounts Administrator

This job is office based in the Isle of Man - Ballasalla. To carry out day-to-day finance operations, including credit control, invoicing, customer account management, and maintaining accurate financial records, while ensuring compliance with internal procedures and supporting timely financial reporting. This is a fast-paced, high-volume role requiring exceptional attention to detail, strong communication skills, and the ability to work under pressure while meeting strict deadlines. The successful candidate must be flexible, proactive, and able to adapt quickly to shifting priorities, working both independently and collaboratively across teams to ensure smooth and efficient financial operations. Key Responsibilities: Generate and issue sales invoices, statements, and payment reminders, ensuring accurate maintenance of the sales ledger. Monitor outstanding debts, assist in chasing overdue payments, and escalate non-payment when required. Ensure customer payment plans are followed, taking prompt action on missed payments. Place non-paying accounts on hold to protect revenue, uphold credit control, and support cash flow. Investigate, resolve, and respond to queries from customers, suppliers, and colleagues in a timely and professional manner. Process and record deposits and final payments accurately. Assist with quotations, order confirmations, and final invoices in coordination with sales and finance. Conduct initial credit checks on new customers. Maintain accurate customer records including billing details and credit terms. Support on-boarding of new customers, ensuring documentation is completed. Provide support across other finance functions. Liaise with departments to ensure accurate billing, resolve disputes, and maintain smooth workflows. Manage office duties including answering phones, handling emails, and supporting the wider team. Act as first point of contact for calls and correspondence, ensuring prompt and professional handling of queries. Work with colleagues to maintain internal spreadsheets accurately.
Essential: GCSEs (or equivalent) in English and Maths, Grade C/4 or above. Previous experience in finance, credit control, or accounts administration. Proficient in Microsoft Office, particularly Excel and Outlook. Desirable: AAT Level 2 (or currently studying), or QBE in a similar role. Experience using accounting software. Familiarity with credit control and purchase ledger processes. Ability to work effectively in a fast-paced environment. Strong skills in meeting deadlines with accuracy and detail. Flexible and comfortable with change, adapting quickly to shifting tasks. Excellent time management and organisational skills. IT literate with good knowledge of Microsoft Office. Able to organise workload and prioritise tasks. Maintains confidentiality and handles sensitive information professionally. Strong interpersonal and communication skills, confident handling high volumes of calls and emails.
For more details and to apply contact debra.spence@valencia.co.uk