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Customer Service Advisor
- To be advised
- Permanent, Various
- Closing in 51 days
- Isle of Man Energy
Key Responsibilities:
1. Multi-Channel Customer Support:
Respond to customer enquiries via phone, email, live chat, social media, and in person at our Murdoch House service desk.
Handle inbound and outbound calls, providing accurate information and resolving queries for the three islands we serve.
Maintain a consistent, professional tone across all communication channels.
Log and track all interactions in the CRM system.
2. Issue Resolution and Service Delivery:
Investigate and resolve customer issues promptly and effectively.
Escalate complex or unresolved issues to the appropriate teams.
Follow up with customers to ensure satisfaction and closure.
Process service requests such as account updates, cancellations, and product changes.
3. Administrative and Operational Support:
Maintain accurate customer records and documentation.
Assist with reporting, data entry, and internal service initiatives.
Contribute to team meetings and share feedback for continuous improvement.
4. Compliance and Quality Assurance:
Adhere to GDPR, internal data protection policies and gas safety protocols.
Ensure all customer interactions meet quality and compliance standards.
Participate in training and quality reviews to maintain service excellence.
For more information or to apply, please email: careers@i-e-g.com
