Customer Service Team Leader

Our client seeks a Customer Service Team Leader to join their team. Key Responsibilities: To recruit, lead & motivate the customer service team across single/multiple product lines as required, ensuring service level targets are fully understood and met, quality standards are maintained and expenses in line with budget. A strong, confident communicator who can positively engage with people. Able to share the goals and objectives which demonstrates the role their team play in the overall Customer Services structure. A strong team player who works together to gain consensus in any situation. Develops & improve the skills of their team members by coaching, mentoring & providing development opportunities. Embeds a culture of professionalism and ensures that legislative and Company requirements/ standards are met. Key Skills & Experience: Proven experience working in customer service environment or a customer focused role. Managing a team in highly regulated environment. Excellent people management / team coaching and leadership skills. Experience of successfully working in ad hoc projects / change initiatives. Oversight of quality control and other key controls associated to customer service function. Experience of complaint handling, preferably in an FCA regulated environment. Strong verbal/written skills to enable clear communication to customer/team. Confident to deputise in the Manager's absence. Ability to operate in a fast paced, dynamic environment and able to work under pressure. Knowledge of Data Protection and handling personal sensitive information. Knowledge of relevant insurance products & policy conditions. Capable in managing high volume, single/multi product customer service tasks.
If you have the required skills please apply online at searchandselect.com quoting reference number: 16229