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Practice Manager
- 45,000 - 65,000
- Permanent, Various
- Ramsey
- Closing in 23 days
- Ramsey Group Practice Ramsey Group PracticeBowring RoadRamseyIM8 3EY
Operational Management:
Oversee the day-to-day running of the practice to ensure smooth and efficient operations.
Develop, implement, and review practice policies, procedures, and systems.
Ensure effective appointment systems, patient flow, and service delivery.
Manage premises, facilities, equipment, and health & safety compliance.
Act as the main point of contact for external stakeholders with key holder responsibilities.
Financial Management:
Manage practice finances, budgets, and cash flow,
Oversee payroll, pensions, and staff expenses,
Monitor income streams ,
Prepare financial reports for GP partners and support annual accounts,
Ensure cost-effective use of resources and value for money,
Human Resources Management:
Lead recruitment, induction, training, and retention of staff.
Manage staff rotas, appraisals, supervision, and performance management.
Handle HR issues including absence management, disciplinary and grievance procedures.
Ensure compliance with employment legislation and best practice.
Promote staff wellbeing, equality, diversity, and inclusion.
Governance, Compliance & Quality:
Ensure compliance with CQC standards and prepare for inspections if they should occur.
Lead on clinical and non-clinical governance, risk management, and audits.
Maintain policies relating to safeguarding, infection control, data protection (GDPR), and information governance.
Ensure complaints are managed in line with Manx Care regulations.
Monitor and implement changes in Manx Care policy and contractual requirements.
Patient Services & Experience:
Oversee patient services, reception, and administrative teams.
Lead improvements in patient experience and access to services.
Manage patient feedback, complaints, and compliments.
Ensure effective communication with patients, including patient participation groups (PPG).
Strategic Development:
Support GP partners in strategic planning and service development.
Identify opportunities for service improvement and additional income.
Support collaboration and integrated working.
Lead change management initiatives within the practice.
For more details and to apply contact William.Cowie@gov.im or 01624 813881
