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Risk & Control Analyst
- To be advised
- Permanent, Full Time
- Closing in 55 days
- Search and Select Recruitment Agency
Our client seeks a Risk & Control Analyst to join their team. You will act as a first line risk specialist for the Customer Services function. You will provide expert oversight, support, and challenge on all aspects of risks and controls across products, processes, legal entities, and locations. Key Responsibilities: Provide day to day guidance, oversight, and challenge on risk and control matters to Customer Services teams. Support the design, implementation, and continuous improvement of key controls across end to end customer journeys. Help identify, assess, and manage key operational, conduct, regulatory, financial, data, and fraud risks affecting life assurance customer operations. Provide risk and control input into change initiatives impacting Customer Services (e.g. new products, product changes, system implementations). Support the design, refinement, and monitoring of key risk indicators (KRIs), ensuring they are well defined, understood, and acted upon. Manage Risk Events and Data Protection breaches for Customer Services: logging, investigation, root cause analysis, action planning, and tracking to closure. Produce and enhance risk MI and reporting packs for leadership and relevant risk/governance forums, providing clear commentary and recommendations. Promote and support a strong first line risk culture, providing practical guidance and informal coaching to team leaders and colleagues. Work collaboratively with other first line teams, second line Risk and Compliance, and Internal Audit to coordinate responses to reviews, audits, and thematic work. Key Skills & Experience: Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Maths) or equivalent. An experienced risk, controls, operations, or compliance professional, ideally within Life Assurance, pensions, or a similar regulated financial services environment. Working knowledge of Life Assurance customer operations. Professional qualifications or progress towards them (e.g. CII, IRM, ICA, or equivalent risk/compliance/insurance qualifications) - desirable. Comfortable operating independently, influencing and challenging. Strongly customer focused, with a clear understanding of how risk and control decisions impact customer outcomes. Analytical and structured, able to interpret data and MI, identify trends, and get to the root cause of issues. A clear and confident communicator, able to explain risk concepts and tailor messages to different audiences. Highly organised and dependable, with strong attention to detail and the ability to manage multiple priorities and deadlines. Awareness of key regulatory and conduct requirements relevant to Life Assurance and customer services. Experience using risk management or GRC tools and incident/issue management systems would be desirable.
If you have the required skills please apply online at searchandselect.com quoting reference number: 16372
