IT Support Officer

You will be working with a team of 9 other IT support staff responsible for first and second line call resolution for the Dandara group, supporting over 750 staff geographically spread throughout the U.K, Channel Islands, and the Isle of Man.

The primary purpose of the role is problem resolution for our customers, responding to telephone and email enquiries and providing excellent customer service and support for our end users. Logging support and request calls and dealing with them appropriately.

You should be experienced with Windows 11, Office 365, have LAN/WAN network experience but primarily, must be exceptionally customer focused.

Professional qualifications: Microsoft, Cisco, VMware, CompTIA, will also be considered favourably as will a degree-based qualification in computing science or engineering. Primarily the recruitment process will be candidate driven.

The position is based in our Isle of Man Headquarters. There will be the requirement to occasionally travel to some of our satellite sites in the region and therefore a driving license and vehicle will be necessary.

Due to the nature of the construction industry our network is always expanding and changing, our technology is a direct reflection of this and thus the job offers plenty of room for creative thinking. Working with new and up-to-date technology is a consequence of our dynamic environment and ever evolving systems.

Skills and Experience:

The job holder will have a good, rounded knowledge of IT, especially in Cloud technologies (O365 / Azure etc) and have excellent customer service skills.
Previous experience in a similar service desk role beneficial, but not essential.
Educated to degree standard in a computer related degree or equivalent experience favourable.
Certifications in MS Operating Systems, A+ Certification, Network+ and MS Office 365 applications desirable.
Experience in a hands-on application support role beneficial, providing services to agreed SLA's and OLA's.
Experienced in managing multiple issues, stakeholders and priorities a must.

Knowledge of supporting & administering:

Cloud based (Azure) and on-prem Microsoft environments.
Productivity suites (Office 365, Teams, OneDrive, SharePoint Online, Exchange Admin etc - Microsoft Flow beneficial),
Mobile technologies (iOS, Android, Intune / MDM / MAM).
Windows 10/11.
Active Directory inc Group Policy Management.
Windows Server knowledge (2016 and above).
Good understanding of Networking.
Scripting (e.g. PowerShell) skills advantageous.