Medicines Counter Assistant

Karsons Pharmacy is seeking either a part-time for a full-time,
friendly, confident, and patient-focused Medicines Counter Assistant
to join our team. This frontline role is central to our mission of
making every patient feel valued and supported. As an MCA, you will be
the face of our pharmacy, and be the first person a patient meets. You
will deliver excellent customer service, provide safe over-the-counter
advice, ask the right questions to identify symptoms and red flags,
and refer to the pharmacist when appropriate. You will help patients
with prescription queries, signpost them to NHS and private services,
and support the smooth running of the pharmacy during busy periods.
Day-to-day duties include serving customers accurately at the till,
maintaining a clean and organised counter area, managing OTC stock
rotation and merchandising, supporting the dispensary team when
needed, and promoting pharmacy products and services.

We are looking for someone with an Medicines Counter Assistant
qualification (or working towards it), and we will also consider
applicants with previous experience in healthcare, beauty, or busy
retail environments who can demonstrate strong communication, customer
care, and organisational skills; the official MCA training course will
be provided and required as part of the role.

The ideal candidate will communicate clearly and kindly, organised
and reliable, show strong attention to detail, and feel confident
handling cash using tills, computer systems, and digital tools.

You will fit well into our team if you are compassionate, bring a
professional attitude, and committed to being part of our team. In
return, you will join a supportive, family-run pharmacy, committed to
innovation and constant improvement, offering opportunities for
further training and progression, involvement in a wide range of
pharmacy services, and a modern, forward-thinking environment.

We’re open to both full-time or part-time availability (12-37.5
hours per week), with working pattern including Saturday mornings.

To apply, please email jobs@karsonspharmacy.co.uk with your CV, your
earliest available start date, and a short written answer (4–5
sentences) to: “What does excellent patient care mean to you, and
how would you demonstrate it at the pharmacy counter?” Applications
without the short written answer will not be considered.

Closing date for applications is 1st May 2026