Customer Operations Executive

Our client seeks a Customer Operations Executive (Italian Speaking) to join their team assist customers through different communications channels in their languages of proficiency and other languages with the help of translation tools and existing content. Key Responsibilities: Review, investigate, and answer customer queries through different contact channels to assist customers in the use of the Company's app, features, and services. Run proper screening and verification of identity. Review transactions, identify patterns, assess risk and take appropriate action. Process withdrawals, transfers and complete any pending transactions after proper review. Handling system and transaction alerts per Company guidelines and current instructions. Proactively and reactively handling chargebacks, returns (and the respective investigation and disputes) as well as any reversed transactions. Identify and report any suspicious activity, potential money laundering, or terrorist funding activities per company policies to the MLRO. Liaise with third party providers, suppliers, merchants, or payment processors on behalf of customers and the business. Assist with internal translations and content updates as needed. Ad-hoc projects or tasks within operations or for teams as assigned by the Head of Operations. Key Skills & Experience: Proficient in English and a second language (Italian). At least 2 years of experience in a customer-facing role. Ideally, possess knowledge and experience with global document verification, KYC and AML/CFT procedures. Demonstrates a strong work ethic, integrity, and a high level of confidentiality. Proven experience with the use of Microsoft Office products. Excellent computer skills & great typing skills. Knowledge and experience in online payments and fraud prevention (eCommerce, mCommerce) would be desirable. Proven ability to learn quickly, solve problems independently, and make sound decisions.
If you have the required skills please apply online at searchandselect.com quoting reference number: 16459