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Business Service Operations Engineer
- To be advised
- Permanent, Full Time
- Closing in 54 days
- Search and Select Recruitment Agency
Our client seeks a Business Service Operations Engineer to join their team. Role Profile: As a Business Service Operations Engineer, you will be an integral part of the frontline support team for our business customers, with your primary focus on service delivery and coordination. This office-based role provides a seamless and professional service that ensures customer requests and issues are resolved efficiently and to the highest standard. In this Service support role, you will handle a diverse range of service delivery responsibilities, including managing customer service requests, overseeing the provisioning, maintenance, and cancellation of enterprise business services, coordinating the delivery of business customer order requests, and taking receipt of deliveries. You will be the central point of contact for business customers, managing their service lifecycle from initial request through to completion. The role demands a strong sense of ownership and accountability for the service delivery process. Where customer issues arise that require technical resolution, your knowledge of products and services will enable you to support and assist technical teams in resolving problems efficiently. It is desirable that when escalation to specialist engineering teams is necessary, you are expected to review the resolution process and include your knowledge to the documented solutions to build product knowledge for future reference. For a full list of responsibilities and requirements or to apply for this great role, please visit the website at searchandselect.com, quoting the reference number: 16521
