Customer Service Advisor? 24/7 shift pattern

Location: Glasgow or Isle of Man Barclays Campus with hybrid working options?
Working Hours: You’ll work across a 24/7 rotating shift pattern, covering a mix of weekday and weekend shifts including evenings, nights and occasional afternoons to support global client needs.
About the Role:
We’re growing our team to better support our global market clients, extending our service beyond core business hours to meet their everyday banking needs.
Join us as a Customer Service Advisor and be part of this next phase of growth.
In this role, you’ll deliver a great experience for our clients as their first point of contact. You’ll support them with their everyday banking needs, building strong relationships, developing your skills and growing your knowledge in a fast-paced, client-focused environment.
To apply -
https://barclays.wd3.myworkdayjobs.com/External_Career_Site_Barclays/job/Glasgow-Campus/Customer-Service-Advisor--24-7-shift-pattern_JR-0000117716

Shift Pattern:

Rotation across day, evening and overnight shift, including a mix of weekdays and weekend working.
Typical shift times range between 20:00 – 06:30 and 22:15 – 09:00, with some afternoon and evening shifts (14:00 – 23:45).
Built on an 8-week rotational cycle to provide variety and fairness across shifts.


What You’ll Be Doing

Delivering client service across telephony and written channels.
Building, trusted relationships by understanding needs and responding with empathy and professionalism.
Supporting clients with their banking products and services, offering solutions that meet their circumstances.
Listening carefully to understand and provide clear, accurate, and timely support.
Working collaboratively with colleagues to deliver a consistent, high?quality experience.
Following policies and processes to maintain a strong risk and control environment.