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Senior Administrator - EMC Investments
- To be advised
- Permanent, Full Time
- Closing in 33 days
- UTMOST
Role Purpose
The Senior Administrator is responsible for delivering an accurate, efficient and customer-focused investment administration service. The role involves managing transactions and complex queries, maintaining strong operational controls, supporting colleagues and contributing to continuous improvement.
Key Responsibilities
Investment Administration
Process investment transactions and customer requests accurately and within agreed service levels.
Maintain accurate investment, asset and customer records.
Liaise with fund managers, custodians, advisers and other counterparties to resolve queries and progress transactions.
Investigate complex issues, resolve outstanding transactions and escalate where necessary.
Follow established procedures, controls and regulatory requirements.
Customer and Stakeholder Management
Deliver a professional, timely and customer-focused service.
Take ownership of queries through to resolution.
Communicate clearly and work collaboratively with internal teams and external stakeholders.
Risk, Controls and Quality
Maintain high standards of accuracy and identify operational risks, errors and control weaknesses.
Complete quality checks and authorised activities where required.
Support investigations, corrective actions and accurate management reporting.
Team Support and Development
Provide technical guidance and support to colleagues.
Share knowledge, assist with training and contribute to workload planning.
Support the Team Leader or Manager with daily operations and wider team activities.
Continuous Improvement
Identify opportunities to improve processes, controls and customer outcomes.
Support system changes, testing, procedure updates and business improvement initiatives.
Person Specification
Experience and Knowledge
Experience in financial services, ideally in investments, investment operations, life assurance or administration.
Good understanding of investment administration and operational processes.
Knowledge of funds, equities and bonds is desirable.
Experience handling complex queries, liaising with external parties and supporting colleagues is advantageous.
Skills and Behavior's
Strong attention to detail and commitment to accuracy.
Excellent organisation, prioritisation and problem-solving skills.
Clear written and verbal communication.
Ability to manage competing priorities and work under pressure.
Customer-focused, proactive and accountable approach.
Collaborative attitude with a willingness to support and develop colleagues.
Adaptability and commitment to continuous learning.
Confident using Microsoft Office, particularly Excel, Outlook and Word.
