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Claims Senior Administrator

Posted on 23 Feb 2021
  • To be advised 
  • Permanent, Full Time
  • Closing in 27 days
  • Search and Select Recruitment Agency
    1 Upper Church St
    IM1 1EE

Our client seeks a Senior Administrator to join their Claims team. Role Profile: To be actively engaged in the Claims processes for customers. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with the company. This will involve undertaking administration duties relating to the withdrawal process stages for both the IOM and off-Island office of the company as well as proactively contributing to designing and delivering the most positive experience for customers. Key Responsibilities: Be an active and positive team member focused on providing the best possible customer experience within the Claims process for existing customers. Achieve an average quality score of over 85%.Achieve an average weighted productivity score of over 85%.Proactively identify enhancements to processes and contribute towards their implementation. Identify, understand and collate customer needs, requirements and feedback. Agree quality standard of processes and contribute towards successful delivery. To engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business. To proactively take ownership for self-development and demonstrate the desire to progress their career within the company. Key Skills & Experience: Demonstrates enthusiasm and a positive approach to their working performance. Be open and able to adapt to change. Articulate and possess excellent communication skills. Strong team player who is able to work with limited supervision. Confident self-starter. Takes a logical and organised approach to problem solving. Has the desire to develop a career within a customer centric environment. Has a strong attention to detail and enjoys delivering quality outcomes. Experience within a Life Assurance environment would be an advantage. Minimum 5 A*-C / 9-4 Grade GCSEs (including English and Maths) or equivalent is essential. If you have the required skills please apply online at searchandselect.com quoting reference number: 9720.

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If you have any questions about this job, or wish to apply, please contact Search and Select Recruitment Agency directly with the details below:

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