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Senior Customer Journey Manager
- Permanent, Full Time
- Closing in 4 days
- Lloyds Bank International
Experience working as a Customer Journey Manager with a minimum of 3 years experience in role. You must be working in role or have worked as a CJM in the past 12 months, supporting agile delivery currently to be considered for this role.
You must also have analytical experience (working as CJM or Business Analyst) across digital channels, working on mobile app delivery (IOS and Android) this is essential for this role given focus of our digital growth strategy.
Prior Experience in team leadership is a must, able to run teams across multiple site locations.
Extensive experience creating digital customer journeys and promoting customer outcomes.
Experience in creating colleague journeys and addressing customer dropouts.
Proficiency in creating detailed outputs and design documentation using tools like FIGMA.
Proven experience with agile delivery using tools JIRA, Confluence and JIRA Align are essential to be considered for this role.
Strong analytical skills to collect and analyse data, using insights to improve product performance.
Please apply via https://www.linkedin.com/jobs/view/4225579742
