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Credit Controller
- To be advised
- Permanent, Full Time
- Closing in 23 days
- plan.com
Job Purpose:
A Credit Control Executive plays a vital role in ensuring the financial stability and liquidity of the company by managing and optimising the credit control process. The primary objective of the role is to efficiently collect debts in alignment with the team and business objectives and goals. You will play an integral part in customer debt collection which might include debt relief negotiation, whilst ensuring legal compliance. Maintaining a positive, fair and professional approach to customers with customer experiencing financial hardship is paramount, as is Balancing the needs of the business against the needs of the customer. The ability to negotiate whilst remaining compassionate is crucial for success in the role. Collaboration with the team and wider business, as well as key stakeholders, is essential.
Main Duties and Responsibilities:
Work diligently and smartly to ensure collection targets are regularly achieved and maintained.
Work effectively within the existing team, other departments, the wider business, and our stakeholders.
Recognise problems as they arise and escalate appropriately.
Proactively pursue payment from customers.
Enter negotiations around, implement and manage debt relief initiatives.
Manage internal systems to ensure accuracy of information.
Working in collaboration with the legal recovery function.
Following internal compliance and relevant legal policy.
Knowledge, Skills and Abilities:
A minimum of 2 years experience in a customer facing role.
Maintains a positive, friendly and approachable manner.
Exhibits perseverance and determination in a challenging situation.
A lateral thinker with strong problem-solving skills, capable of working both independently and as part of a team.
Results driven with strong commercial acumen.
Excellent organisational skills with the ability to manage high work volumes and prioritise workload effectively.
Thrives in a high-pressure, fast paced environment.
Pays careful attention to detail, ensuring thoroughness and accuracy.
Acts with honestly, integrity and professionalism.
Excellent verbal and written communication skills.
Previous experience in a credit control/debt recovery environment is desirable.
Apply directly at plan.com/careers
