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Customer Support Manager
- 38,400
- Permanent, Full Time
- Closing in 31 days
- Premium Services Limited
We are currently seeking a Customer Support Manager who can lead a small but growing support team and take full ownership of customer-facing communications. The ideal candidate should have proven experience using Live Chat platforms such as LiveChat.com, Zendesk, Intercom, or similar tools. Flexibility to work across different shifts is essential, as we support international partners across varying time zones.
Key Responsibilities:
Manage and lead the customer support function, including training and guiding team members.
Handle real-time queries through live chat and escalate complex issues where necessary.
Monitor customer support performance and suggest improvements to workflows and tools.
Collaborate with our partners on marketing and operational requests, ensuring quick turnarounds.
Build a scalable customer support process that can evolve with our company growth.
Requirements:
Previous experience managing a customer support team or in a senior support role.
Hands-on experience with live chat platforms such as LiveChat, Zendesk, Intercom, etc.
Ability to work across shifts and remain responsive to urgent customer requests.
Strong problem-solving skills and the ability to work independently, especially in a fast-paced startup environment.
Excellent communication skills and attention to detail.
For more details and to apply contact info@iompremium.com
