Technical Support Engineer

The Role:
An exciting opportunity has arisen for an experienced IT professional to join our dynamic team providing expert 1st to 3rd line IT Support and innovative solutions to our global portfolio of Superyachts. By developing good relationships with the crew onboard you will need to gain a strong understanding of their unique needs to ensure the efficient operation of their IT and satellite communication systems. This will involve managing their networks, researching new technologies and specifying equipment as well as proactive and reactive remote support. This role requires extensive travel to complete onboard configuration and installation of a wide variety of hardware.

Key responsibilities:
To manage and deal with email enquiries within the framework of the Help Desk ticketing system and provide customer support on the telephone and face to face.
To provide administration and management of each vessel’s Satellite communications.
Project management including trip planning and product research. Overseeing all activities through to project completion.
To arrange the purchase and delivery of necessary hardware, peripherals and software.
To carry out configuration, installation and maintenance of hardware, peripherals and software.
To travel to vessels to be responsible for refits, new builds and routine maintenance of customer IT and Satcom systems or to complete Cybersecurity risk assessments on board.
To be responsible for antenna installations and the provision of necessary support.
To be involved in providing Out of Hours Support with the other Engineers on a rota basis.
For more details and to apply contact sara.hextall@oceanweb.com or 01624834904.