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Client Services Administrator
- To be advised
- Fixed Contract, Full Time
- Closing in 61 days
- Search and Select Recruitment Agency
Client Services Administrator - 6 Month Maternity Cover contract Role Profile: Are you a dedicated and detail-oriented individual then client seeks you to join their Client Services team. This role is ideal for someone passionate about customer service, problem-solving, and continuous improvement. You will be instrumental in enhancing client experience, ensuring accuracy in client records, and supporting key operational processes. Key Responsibilities: Deliver outstanding customer service to clients, companies, and third parties, ensuring a positive and professional experience. Ensure compliance with all internal procedures, regulatory guidelines, and necessary controls to maintain service excellence. Support a range of client service initiatives and projects designed to enhance efficiency and improve the overall client journey. Accurately update and maintain client data records, ranging from simple accounts to complex trust structures. Process outward surrender payments in line with company policies. Develop a strong understanding of Group's product offerings. Provide support to team members as needed, including occasional reception desk coverage. Adhere to the company's Anti-Money Laundering (AML) procedures and guidelines at all times. Take on additional responsibilities as required, contributing to various teams and projects within your capabilities. Key Skills and Experience: Prior experience in financial services or client service roles is advantageous Strong attention to detail with a high degree of accuracy. Excellent critical thinking and problem-solving skills. Strong organisational and time management abilities, with the ability to prioritise workloads and meet deadlines. Effective communication skills (both verbal and written) to handle a range of client queries, from routine to complex. A proactive and client-focused mindset, demonstrating responsiveness and commitment to exceptional service. Ability to work both independently and collaboratively within a dynamic financial services environment. A flexible and creative approach to problem-solving, thinking outside the box when challenges arise. Proficiency in Microsoft applications and a willingness to learn new systems. A commitment to compliance, regulatory best practices, and integrity in all tasks. A positive attitude that fosters teamwork, trust, and motivation among colleagues.
If you have the required skills please apply online at searchandselect.com quoting reference number: 16030
