Senior Administrator - EMC

Our client seeks a Senior Administrator to join their team. Key Responsibilities: Completing assigned tasks required for successful and efficient processing of EMC Business Partner Management. Drive daily work by monitoring and supporting day to day workflow processing ensuring any client and business partner technical queries are dealt with in a timely manner. Contributing to monthly reports and updates to the team. Facilitating technical training and, where appropriate, the sharing of knowledge. Support TL/Manager with projects from a technical perspective. Testing on system enhancements and effecting change as required. Completing problem solving activities and, where appropriate, making recommendations for action completion. Manage/Lead projects with minimal risk and resource requirements. Interpret customer needs, assess requirements, and identify solutions to requests; identify disagreement and brings resolution seeking to integrate the needs of all. Manages/Leads projects with minimal risk and resource requirements. Support/Complete quality checking, provide timely feedback and coach other members of the team. Support TL with driving continuous improvement and change within the team ensuring a positive atmosphere is maintained. Support with the creation of workflow management within the EMC Business Partner Management sub team. Procedure writing and reviews. At all times behave in a manner which supports a culture of high performance, empowerment, accountability, and professionalism. To be responsible and accountable for your own personal developments i.e. to prepare and actively operate personal training and development plans. Broaden knowledge within own team but also across all EMC cohorts to support with more technical queries, quality sampling and training. Promote teamwork while providing timely feedback and supporting with coaching others. Acts as a resource for colleagues with less experience. Key Skills & Experience: Good communication and interpersonal skills. Ability to work both individually and as part of a team. Ability to make decisions within set guidelines and policies. Ability to manage own time to meet tight deadlines and develop plans for short-term work activities within own area. Respond positively to change, adapt job role accordingly and help others to see the benefits. Proactively solve problems and provide a new perspective on existing solutions while considering impacts. Applies knowledge and skills to a wide range of situations. Previous use of ‘Xceptor’ program would be an advantage however training will be provided where relevant. Have an awareness of the market and Life Assurance industry.
If you have the required skills please apply online at searchandselect.com quoting reference number: 16050