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Service Support Specialist
- Competitive
- Permanent, Full Time
- Closing in 28 days
- Manx Telecom
We’re looking for a proactive and customer-focused individual to join our team. Part of this role is expected to help new clients effectively and smoothly integrate our products and services into their operations. They are responsible for ensuring customers understand how to use our platforms, advocating for their needs, and ultimately guiding them towards easy and scalable deployments.
In addition, this role also provides essential support and guidance to existing customers, by answering queries, providing advice, troubleshooting issues, and working closely with other teams to ensure we deliver a first-class customer experience.
In this role, you’ll be the trusted advisor for our clients, ensuring they get maximum value from our products and services. You’ll build strong relationships, drive engagement, and help customers achieve their goals.
This role would suit someone who is passionate about delivering excellent customer service whilst also being involved in operations and thrives in a technical environment. The ideal candidate would have a good understanding of IoT connectivity.
For further information and to apply please visit mt.im/careers
