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IT & Operations Associate
- To be advised
- Permanent, Full Time
- Closing in 42 days
- PwC IOM
Working Hours: 9:00 AM – 5:30 PM.
We are looking for a proactive and customer focused Entry-Level IT & Operations Associate to join our IT & Operations team. This role serves as the first point of contact for all IT-related queries and plays a vital role in maintaining smooth technical operations across the business.
You will provide front-line support for hardware, software, and network issues, assist with user account management, and support staff onboarding/offboarding. The role also includes responsibilities related to meeting room setups, access control systems, and coordination with third-party contractors. You’ll work closely with the Chief Information Security Officer to ensure compliance with information security policies and contribute to the continuous improvement of IT support processes.
Key Responsibilities:
Act as the first point of contact for all IT queries.
Troubleshoot and resolve basic hardware, software, and network issues.
Escalate unresolved issues to second-line support or relevant teams.
Configuration of laptops for new/existing staff.
Manage user accounts (e.g., password resets, access permissions).
Maintain accurate documentation of issues and resolutions.
Assist with staff onboarding and offboarding processes.
Support meeting/training room setups and AV equipment.
Help deliver Local and Global IT projects and initiatives.
Liaise with third-party contractors in support of the Premises Manager.
Maintain and support the access control system.
Support the Chief Information Security Officer in enforcing information security policies.
Ensure compliance with all relevant legislation, including Health & Safety, Data Protection and Information Security.
Ensure health, safety and wellbeing is a priority in all that you do.
Undertake such training as necessary to allow for job progression.
Other duties as assigned by the IT Managers.
Skills & Experience Required:
Information technology qualifications (desirable). Strong knowledge of Windows OS, Microsoft 365, and basic networking (desirable). Excellent communication and customer service skills. Ability to manage multiple tasks under pressure. Interest in emerging technologies such as AI.
Personal Attributes:
Problem-solving mindset with attention to detail. Team player with a proactive attitude. Willingness to learn and adapt to new technologies. Professional and approachable.
To find out more and to apply please visit https://www.pwc.com/im/en/careers/current-opportunities/job-description.html?wdjobreqid=666376WD&wdcountry=IMN&wdjobsite=Global_Experienced_Careers&wdjd=simple
