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IT Assistant
- To be advised
- Permanent, Full Time
- Closing in 7 days
- KPMG in the Crown Dependencies
The Technology team aim to deliver high class services to our KPMG teams to enable them to work collaboratively, efficiently and across our three Crown Dependency Islands (Jersey, Guernsey and Isle of Man).
Job purpose:
As IT assistant, you will be responsible for building and imaging new laptops, keeping the security of all current machines up to date and handling the laptop lease return process. You will develop to take on service desk support responsibilities for all jurisdictions and be responsible for looking after and replacing hardware where necessary.
Key Responsibilities:
Initial preparation and build of Computers.
Quality test of newly built machines.
Develop knowledge of service desk support protocols.
Resolve staff members tickets and complaints in a timely fashion.
Replace hardware where needed.
User account Registration/De-registration.
Ensure the IT area is organised and all machines are fully security compliant.
Respond to requests handed down to them from IT team members effectively.
Asset management of all IT equipment in the CDs locations.
Liaising with 3rd parties in regards to laptop repairs and equipment destruction.
To thrive in this role, you will need to:
Deliver a consistent and exceptional client experience.
Demonstrate good time management skills.
Work well within a team.
Have a basic understanding of Office 365 products.
Demonstrate curiosity and open mindedness to new ideas, approaches and perspectives.
Accept mistakes happen and learns from them.
Expand own expertise by seeking work outside comfort zone.
Prioritise tasks appropriately according to urgency and importance.
Show a personal commitment to ensuring quality of work.
Communicate clearly and effectively with staff members and the wider IT team.
Solicit and respond to informal and regular feedback from clients (“staff members”).
Applying with a Disability:
KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest talent pool and we are committed to ensuring candidates are treated fairly throughout our Recruitment Process. Should your application be successful you should discuss any reasonable adjustments you require with your recruiter.
For more information or to apply, please email: Khamon@kpmg.com
