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Customer Service Senior Administrator
- To be advised
- Permanent, Full Time
- Closing in 52 days
- Search and Select Recruitment Agency
Our client seeks a Senior Administrator to support the transformation and the future growth of their business within the Customer Services function. Key Responsibilities: Front facing department for the company dealing with both calls and emails for various queries across all products and process. Demonstrate a proactive and positive desire to deliver the best possible customer experience for throughout the customers journey. Resolve a wide range of queries for both the IOM and Dublin office. Proactively identify enhancements to processes and contribute towards their implementation. Key Skills & Experience: Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Math) or equivalent. Experience in handling external telephone calls with both clients and independent financial advisors. Previous experience in Life Assurance or a similar customer service-based industry. Excellent communication skill both spoken and written, particularly phone-based. Problem solving ability. Empathetic and patient. Has a strong attention to detail and enjoys delivering quality outcomes. Has the desire to develop a career within a customer centric environment.
If you have the required skills please apply online at searchandselect.com quoting reference number: 16197
