IT Service Desk Analyst / Batch Operator

Our client seeks an IT Service Desk Analyst / Batch Operator to join their IT Service team. The role combines day-to-day resolution of requests for support from users - located both on the Isle of Man and internationally, supporting the most critical systems, to make sure they're to use on a daily basis. Key Responsibilities: Providing first- and second-line Service Desk support, addressing and resolving incidents and fulfilling service requests raised by users across seven countries, interacting with the technical teams and suppliers to ensure a prompt restoration of service. Providing out of hours Batch Operator and other operational Support on a rota / agreed basis. Maintaining knowledge articles, policy amd procedure documentation to the required standard. Performing general IT duties covering such tasks as equipment relocation, software installation, application and hardware upgrades and hardware builds etc. The ability to work on your own as well as part of a team is essential. Key Skills & Experience: A minimum of 2 years relevant Service/Help Desk experience or an equivalent role. An ITIL Foundation qualification, and experience working in a Financial Services environment will be beneficial. Self-Motivation, positive attitude to change, and able to work individually or as part of a team. Customer Service experience, face to face, remotely and over the phone. Good analytical, troubleshooting and listening skills. Experience supporting Microsoft Windows on desktops and servers, Office 365, Microsoft Exchange, virtual and physical end user desktop environments, Active Directory, and working with modern Service Management toolsets is crucial to this role. Clean driving licence, as you'll be supporting users at across two local offices.
If you have the required skills please apply online at searchandselect.com quoting reference number: 16250