Client Support Administrator - FTC

Our client seeks a Client Support Administrator to join their team for a 6-month contract. The role will be varied, covering the provision of customer service excellence to all parties. Key Responsibilities: Deliver outstanding customer service to clients, companies, and third parties, ensuring a positive and professional experience. Ensure compliance with all internal procedures, regulatory guidelines, and necessary controls to maintain service excellence. Support a range of client service initiatives and projects designed to enhance efficiency and improve the overall client journey. Accurately update and maintain client data records, ranging from simple accounts to complex trust structures. Process outward surrender payments in line with company policies. Develop a strong understanding of the Group's product offerings. Provide support to team members as needed, including occasional reception desk coverage. Adhere to the Company's Anti-Money Laundering (AML) procedures and guidelines at all times. Take on additional responsibilities as required, contributing to various teams and projects within your capabilities. Key Skills & Experience: Strong attention to detail with a high degree of accuracy. Excellent critical thinking and problem-solving skills. Strong organisational and time management abilities, with the ability to prioritise workloads and meet deadlines. Effective communication skills (both verbal and written) to handle a range of client queries, from routine to complex. A proactive and client-focused mindset, demonstrating responsiveness and commitment to exceptional service. Prior experience in financial services or client service roles is advantageous but not essential. Proficiency in Microsoft applications and a willingness to learn new systems.
If you have the required skills please apply online at searchandselect.com quoting reference number: 16342