Branch Colleague

Title: Branch Colleague.

Reports To: Branch Manager.

Job Purpose:

To assist the manager in the day-to-day running of the branch. Within this purpose the job holder will ensure the correct policies and procedures are complied with in line with company policy and practice, and ensure an excellent service is provided to all customers at all times. The job holder will at all times promote the services of the company and always be looking to maximise both the sales and the profitability of the branch.

Key Responsibilities and Accountabilities:

Accept and carry out the requested service for customer shoe repairs, keys (including car fobs and other associated items), engraving and associated merchandise, watches including batteries, and offer the relevant associated advice all in accordance with the Company guidelines or custom and practice.

Assist the Branch Manager in ensuring that high standards of housekeeping, maintenance, display, and stock management, including stockholding, ordering, usage, transfers and general branch organisation, are always maintained.

Promote excellent customer service at all times.

Assist the Branch Manager to ensure that regular quality control checks are carried out reflecting suitably the standard set out by the Company.

Assist the Branch Manager to ensure the security of the branch and items left on the premises including cash, customer items, stock, fixtures and fittings including machinery.

In accordance with your Terms and Conditions of Employment, the employee should recognise that they are required to operate flexibly across a broad range of activities in support of the Company’s continuing need to adapt to change and to provide a first class service to its customers.

For more details and to apply contact alice.cribbin@timpson.com