Customer Provisioning Agent

Feel connected to the future at Sure by joining the Customer Experience Team as a Customer Provisioning Agent in either Guernsey, Jersey or the Isle of Man on a temporary basis until 31 December 2025, working 37.5 hours per week.
Sure are looking for candidates who would like to feel connected to future technologies and change, global opportunities, personal development, and working in a great team. Passionate about their people and communities, the ideal individual would hold the following skills:
Excellent customer focus, empathy and experience of working in a customer facing role.
Good communication skills, both verbal and written, particularly in regards to using appropriate levels of communication to our varied customer base.
Ability to produce accurate, good quality work.
Demonstrate an interest in current and future technology and an appreciation of the telecommunications market and it's customers.

To drive the role forward, the individual will ensure a great customer experience is delivered for consumers and business mobile customers for the life-cycle of their service order with Sure. This includes service provisioning for a wide range of customer services including fixed line, broadband and fibre (retail and wholesale), wholesale WLR and support with business mobile requests as well as handling any enquiries relating to these requests.
We are proud of the "way we do things" at Sure; we work together as one team, we strive for customer satisfaction, we are reliable, we have a passion for technology & learning, we are community & sustainability focused, and individuals applying will "feel connected" to our company values.
To apply, please send CVs to recruitment@sure.com or visit careers.sure.com for further information.