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Senior Onboarding Officer (Fixed Term Contract )
- To be advised
- Fixed Contract, Full Time
- Closing in 17 days
- Standard Bank Isle of Man Limited
Apply via : https://smrtr.io/tFFY_ -
Job Description:
NOTE: This role is a fixed term Contract, and only Isle of Man residents will be considered.
To collaborate with Business Banking Relationship Managers in delivering seamless onboarding, payment, and service management for a portfolio of Business and Commercial clients, adhering to world-class operational standards. Drive exceptional client experience by identifying opportunities for product solutioning and efficiently resolving client service demands. Ensure all product and regulatory requirements are met while mitigating risks and financial losses to Standard Bank Group.
Qualifications
Type of Qualification: Diploma.
Experience Required:
Experience in branch banking or contact center environment with good understanding of bank processes, policies and products
Experience in Business Banking with exposure to client servicing, to understand how to interact with clients as well as to process client queries and requests.
Experience in stakeholder engagement and coordination of cross-function teams to drive timely resolution of queries and complaints
Relevant FAIS experience.
Behavioural Competencies:
Developing Expertise.
Documenting Facts.
Embracing Change.
Examining Information.
Interacting with People.
Technical Competencies:
Account Opening & Maintenance.
Active Listening.
Application & Submission Verification (Business Banking).
Client Relationship Management.
Collaboration.
Continuous Improvement.
