Hard Services Operations Manager

The Hard Services Operations Manager will be responsible for managing a team of service coordinators and tradesmen, including air conditioning technicians, plumbers, electricians, and other skilled professionals. This role will oversee the delivery of all hard facilities management services, ensuring compliance, safety, quality, and efficiency in all aspects of service delivery.
Key responsibilities of this role are : Team Management, lead, manage, and develop a team of service coordinators and skilled tradesmen, ensuring efficient scheduling, task allocation, and resource utilisation. Service Delivery, oversee and coordinate all hard services, including HVAC, plumbing, electrical maintenance, and repairs, ensuring high standards of workmanship and customer satisfaction. Operational Planning develop and implement operational plans to ensure effective service delivery, meet contractual obligations, and achieve key performance indicators (KPIs).
Compliance and Safety, ensure all work is carried out in compliance with relevant health and safety regulations, company policies, and industry standards; promote a strong culture of safety across all operations. Client Relationship Management, serve as the primary point of contact for clients regarding hard services, addressing any issues or concerns promptly and effectively. Budget Management, assist in managing budgets for hard services, ensuring cost-effective solutions, minimizing waste, and controlling expenses.
Maintenance Planning, develop and oversee preventive and corrective maintenance schedules to maximize equipment uptime and longevity.
Supplier and Contractor Management, manage relationships with external suppliers and contractors, ensuring high-quality service delivery and cost-effectiveness.
Technical Support, provide technical guidance and support to the team, troubleshooting complex issues and ensuring timely resolution of problems.
Strong understanding of hard facilities management services, including HVAC, plumbing, electrical systems, and general building maintenance.
A strong knowledge of health and safety regulations, compliance standards, and best practices within facilities management are essential for this role along with
familiarity with budget management, cost control, and resource allocation.
A relevant qualification in engineering, facilities management, or a related field is preferred. Professional certifications in HVAC, electrical, plumbing or facilities management (e.g. NEBOSH, BIFM, or equivalent) are advantageous. Proven experience in a supervisory or management role withing a facilities management role or a building services environment.
Renumeration – Competitive salary, Aviva pension, BUPA health insurance free parking.
Interested? Please send your CV to: hr@prospero.im or if you have any questions about the role, please get in touch on 695250 or visit https://www.prospero.group/career/hard-services-operations-manager/