Supervised Contact Centre Coordinator

Main Responsibilities:
Manage the day-to-day operations of the Supervised Contact Centre, ensuring the smooth coordination of Family Time sessions between children and their parents.
Meet all court-mandated requirements while prioritising the safety and emotional wellbeing of the children at all times.
Support the Operational Manager with service delivery and contractual obligations.
Main Requirements (for details check the job description and person specification):
Educated to Level 3 or above with a recognised professional qualification in social work, health, education, or equivalent.
Full driving licence and business insurance.
Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced with Children’s Barred List.
Benefits:
An annual paid leave entitlement of 30 working days plus bank holidays.
Up to 6% matched-pension contributions.
Enhanced paid sick leave and paid family leave provisions.
Health insurance cash plan.
Eye care and winter flu jabs vouchers.
Investing in your professional development with ongoing quality training and career development opportunities.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

Please copy and paste this link into your web browser to apply: https://bit.ly/4ollEh7 - Click the ‘Apply’ link below and fill out our digital application form.
Closing Date: Monday 15th December 2025 at 23:59.

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: Gosia.Gladys@family-action.org.uk