IT Operations Engineer

Our client seeks a proactive and knowledgeable IT Operations Engineer to join their team. You will play a key role in resolving operational backlogs, embedding best practices, and supporting the delivery of high-quality IT operational service. This role is ideal for an experienced IT professional who excels in problem-solving, documentation, and continuous improvement, and who is committed to delivering sustainable solutions and supporting operational excellence. Key Responsibilities: Taking ownership of assigned operational tickets through to resolution, ensuring thorough investigation. Collaborate with team members and subject matter experts to resolve complex incidents, requests, and problems. Ensure all actions, decisions, and solutions are clearly and comprehensively documented, including process updates and knowledge sharing. Participate in process redesign and automation initiatives to improve efficiency and prevent recurrence of issues. Maintain up-to-date and accurate ticket records in Jira.Communicate clearly and transparently with colleagues, stakeholders, and leadership, providing regular updates on progress and challenges. Uphold the highest standards of professionalism, integrity, and respect in all interactions, contributing to a collaborative and supportive team environment. Support the triage and maintenance of tickets. Participate in daily reviews, contribute to continuous improvement, and support the professional development of team members through knowledge sharing and feedback.Participate in the on-call rota, including out-of-hours incident response. Key Skills & Experience:Extensive experience in an IT operations, service desk, or technical support role, with a proven ability to resolve complex issues and support operational improvements.Strong analytical and troubleshooting skills, including the ability to perform root cause analysis and implement long-term preventative solutions.Excellent communication skills, able to convey technical information clearly to both technical and non-technical audiences.High attention to detail, with a disciplined approach to documentation and process adherenceExperience with process redesign, documentation, and knowledge management (e.g., using Confluence and Jira).Proactive, solutions-focused approach, with a continuous improvement mindset and a strong sense of ownership.Working knowledge of IT service management (ITSM) practices, including incident, problem, and change management, ideally within an ITIL4-aligned framework.Experience in supporting a...

For a full list of responsibilities and requirements or to apply for this great role, please visit the website at searchandselect.com, quoting the reference number: 16407