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Complaints Handler - 35371
- To be advised
- Permanent, Full Time
- Closing in 55 days
- Itchyfeet Recruitment Agency
Our client currently has a permanent position available within the Customer Services Complaints Team. The role will involve independently investigating and responding to complaints from a wide range of customers and external stakeholders within the Insurance Division. Given that the complaints can be complex in nature, this position would suit an individual who can methodically work through problems while applying both product and systems knowledge. A key responsibility will be identifying the root cause of complaints along with making recommendations to prevent future occurrences. The successful candidate will be required to monitor various email inboxes to identify complaints and forward non-complaints to the appropriate teams. Additionally, they will record complaints on the necessary logs, maintain accurate records throughout the resolution process, and acknowledge complaints within regulatory and internal SLA timescales. Thorough investigation of complaints, management of customer expectations, and composing responses that outline investigation details and outcomes will also be essential aspects of the role. Please email team@itchyfeet.im or follow the link for further information and for details on how to apply https://itchyfeetoffshore.com/jobs/35371-complaints-handler-isle-of-man/
Apply today
If you have any questions about this job, or wish to apply, please contact Itchyfeet Recruitment Agency directly with the details below:
Call 01624720088