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Complaints Handler - 2949
- Dependent on qualifications and experience
- Permanent, Full Time
- Closing in 35 days
- Recruitment Works
Our client is seeking a proactive Complaints Handler to become part of a supportive and well-established Customer Services Complaints Team.
Reporting to the Complaints Team Manager, you will independently investigate and respond to customer and stakeholder complaints, ensuring fair outcomes and compliance with regulatory and internal service standards. The role involves handling complex cases, identifying root causes, and recommending improvements to prevent reoccurrence.
Key Responsibilities:
Monitor complaint inboxes and log cases accurately.
Acknowledge and investigate complaints within agreed SLAs.
Apply policies and procedures to determine outcomes and remedial action.
Draft clear, professional written responses to customers and stakeholders.
Skills & Experience:
Strong analytical skills and attention to detail.
Excellent written and verbal communication skills.
Previous customer-facing experience.
Knowledge of international life assurance products.
Educated to A-Level standard or equivalent.
This is a permanent opportunity for someone looking to develop their career within complaints handling in a regulated environment. To know more or to apply, please contact Jo at Jo@recruitmentworks.im
