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Restaurant Manager
- Dependent on qualifications and experience
- Permanent, Full Time
- Closing in 49 days
- Smoky Sam's BBQ
We are seeking an experienced Restaurant Manager to lead our front-of-house operations in a high-volume, fast-paced environment. The successful candidate will be responsible for maintaining exceptional service standards while driving operational efficiency. This role requires a professional who is highly organised, possesses strong leadership skills, and excels in a demanding, high-turnover setting.
Key Responsibilities:
Floor Management: Direct daily service flow, managing high-cover counts and optimising table turnover without compromising guest experience.
Service Standards: Uphold and enforce rigorous hospitality protocols. Ensure all staff provide attentive, professional, and consistent service.
Financial Oversight: Manage labour costs, review P&L statements, and implement strategies to meet budgetary goals and increase profitability.
Staff Leadership: Responsible for the full life cycle of employment, including recruitment, training, performance management, and retention.
Operational Administration: Oversight of staff scheduling, inventory management, and health and safety compliance.
Guest Relations: Handle guest inquiries and escalations with professional composure, ensuring high levels of satisfaction and repeat business.
Cross-Departmental Communication: Maintain a streamlined partnership with the kitchen team to ensure seamless service execution.
Requirements:
Experience: Minimum 2-3 years of management experience in a high-volume, full-service restaurant environment.
Operational Skills: Proficient in restaurant management software (POS, reservation systems, and scheduling tools) and a strong grasp of financial reporting.
Leadership: Proven ability to manage large teams and maintain high morale during peak service hours.
Communication: Excellent interpersonal skills with the ability to communicate effectively with both back-of-house and front-of-house teams.
Problem-Solving: Ability to make quick, logical decisions under pressure to resolve operational or guest-related issues.
Compensation & Benefits:
Competitive salary and performance-based bonus.
Clear pathways for professional advancement and career growth.
Staff meals and employee discounts.
Comprehensive training and development programs.
For more details and to apply contact smokysamsbbq@gmail.com or 07624416406.
