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IT Service Desk Analyst
- Dependent on qualifications and experience
- Permanent, Full Time
- Closing in 35 days
- Recruitment Works
Our client is seeking an IT Service Desk Analyst / Batch Operator to join their established IT Service department. This is a varied role combining first- and second-line Service Desk support with out-of-hours batch and operational support on a rota basis.
You will support users across multiple international locations, ensuring critical systems are available and issues are resolved efficiently. The role suits someone with strong communication skills, a proactive mindset, and solid technical capability.
Key Responsibilities:
Provide first- and second-line IT support across a multi-country user base.
Deliver out-of-hours batch and operational support on a rota basis.
Maintain knowledge articles, policies, and procedures.
Carry out general IT tasks including hardware builds, upgrades, and software installations.
Skills & Experience:
Minimum 2 years’ Service Desk or similar IT support experience.
Strong customer service and troubleshooting skills.
Experience supporting Windows, Office 365, Exchange, Active Directory, and modern service management tools.
Full clean driving licence.
ITIL Foundation and Financial Services experience desirable.
This is a permanent opportunity offering exposure to critical systems within a growing and dynamic environment. For more information or to apply contact Jo at Jo@recruitmentworks.im
