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Office Manager
- To be advised
- Permanent, Full Time
- Closing in 25 days
- Grenaby Estates Limited
Role Overview
The Office Manager plays a central role in the smooth running of the estate, with particular responsibility for managing the estate’s rental properties, guest experience, and housekeeping operations. This is a varied, hands-on position combining administration, financial management, and property coordination.
Key Responsibilities
Property, Bookings & Customer Experience
• Lead the day-to-day management of the estate’s rental properties and guest accommodation
• Manage booking systems, availability, and pricing to optimise occupancy
• Act as the main point of contact for guests, delivering a high standard of service before, during, and after their stay
• Liaise with third-party agents, ensuring consistency and accuracy across platforms
• Handle enquiries and issue resolution promptly and professionally
• Oversee housekeeping operations, including rota planning, task allocation, and performance monitoring
• Conduct regular property checks, manage inventories, and ensure accommodation is maintained to a high standard
• Coordinate maintenance and repairs, ensuring issues are addressed efficiently
Office & Administrative Management
• Oversee daily office operations and act as the first point of contact for administrative matters
• Manage email communications and ensure key tasks are identified and escalated where necessary
• Maintain organised digital and physical filing systems
• Develop and manage administrative systems, including diary management and task tracking
• Support coordination of wider estate activities, including equestrian bookings where required
• Maintain records such as vehicle documentation and operational logs
Finance & Budget Management
• Maintain accurate financial records, including invoicing, accounts payable and receivable
• Monitor booking income, track payments, and follow up on outstanding balances
• Reconcile accounts and manage bookkeeping processes, including VAT returns and bank reconciliations
• Prepare regular financial reports covering income, expenditure, budgets, and cash flow
• Monitor and manage budgets in collaboration with the Estate Owner
• Oversee purchasing, supplier payments, and general expenditure
HR & Compliance
• Maintain basic staff records, including holidays and absences
• Ensure key policies, contracts, and documentation are up to date
• Support compliance with data protection, health and safety, and insurance requirements
Key Requirements
• Strong administrative and organisational skills
• Experience in property management, hospitality, or a similar environment
• Solid financial and bookkeeping experience
• Excellent customer service and communication skills
• Ability to manage multiple priorities and work independently
• Flexible, proactive, and solution-focused approach
Working Arrangements
• Onsite role- 5 days per week
• Flexible working hours (to be agreed)
• Occasional out-of-hours availability may be required
For more information and to apply please contact hr@grenabyestates.com
